We have a 28 day returns policy on all stock items providing they come back the way they went out, we do not accept half tiles or half sheets of mosaics. We sell by the tile and so refund by the tile. But you must have a receipt.
Special order items are none refundable. Availability of special order items are generally 3-5 working days we normally suggest you allow a week.
Cancellation of special orders can only be done if the tiles have not left the suppliers once they have then we cannot refund. In special circumstances the suppliers might take them back but will charge a restocking fee this is normally 25%.
Natural stone and marble will show shade and surface variations from batch to batch we cannot guarantee batches. We recommend that sufficient tiles are ordered so as not to cause distress to yourselves.
Porcelains and ceramics: From batch to batch you may get a shade variation or even a calibration difference, it is important you have all the same batch to avoid this issue, although we endeavor to make sure that all our orders are checked before they leave us. It is very important that your orders are checked on taking receipt, as no responsibility will be taken by Cressex Ceramics once they are on the wall.